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PLACING AN ORDER & F.A.Q.s

1. How do I place an order?

You can buy from my Etsy store by placing an order, alternatively you can drop me an e-mail at art@prachetabanerjee.com stating your requirements & sizing info & I will guide you on how to complete the transaction.

 

2. Do you ship worldwide?

Yes. Worldwide free shipping.

3. Missing parcel/Damaged goods, what should I do?

You can contact me through my website or drop me an e-mail along with your order id/tracking no. & you should receive a full refund if the package is found missing/damaged, for damaged goods, you should be able to provide proof of the defective/damaged product.

You shall not receive a refund if you order items in the wrong size, so please check carefully before ordering.

4. Can I change/cancel my order?

If you have already paid for your order, please note that your order will be processed immediately after purchase, so it will not be possible to do so.

5. How long does the shipping take?

30-40 days is the standard delivery time, however if you want it faster, you may have to pay extra for other delivery services, if your order gets stuck in customs, your package therefore may get delayed, so I would highly recommend you to order at least 2 months in advance just to be extra safe. 

6. What types of payments do you accept?

Paypal for international orders

Paypal for Domestic orders (India)

 

7. I got my package, but there's a fee, what should I do?

You shouldn't get charged for low-value items, however if you order in large quantities or high-value goods, there is a possibility for your country to charge you customs fees, therefore do check with your country's rules & regulations before placing an order. Buyers are responsible for any customs fees accrued on the package.

8. Can you sell in large quantities?

Yes, it is possible to provide goods in large quantities. Please contact before ordering in large quantities. 

9. I am a brand/business that wants to work with you, are you open to the opportunity?

Yes, feel free to send me an e-mail or use the contact section of my website/etsy page

10. I would like custom artworks/designs for my store, how should I commission you?

I am open to the opportunity, however commissioning artworks will have added costs and pricing will vary depending on the artwork complexity & the rights you buy from me.

Still have more questions? Send your enquiries at art@prachetabanerjee.com